Shipping Methods
National and international deliveries are managed by our affiliate couriers DHL and UPS. We do not ship to PO Boxes.
Shipping Costs
➳ GERMANY
Free delivery Germany: orders over €350
Germany, DHL Standard, 2-4 days: €4.90
Munich, Same Day: € 15.00
➳ EUROPE
Austria, DHL Standard, 2 - 8 days: € 12.00
Monaco & Switzerland, DHL Standard, 2 – 8 days: € 30.00
Luxemburg DHL Standard, 2 – 8 days: € 12.00
Great Britain, Scotland, Northern Ireland, Wales, UPS Standard, 2 – 8 days: € 25.00
Denmark, Finland, Sweden, Norway, UPS Standard International, 2 – 8 days: € 35.00
Rest of Europe*, UPS Standard International, 2 – 8 days: € 55.00
*Greece, Italy, Portugal, Spain, France, Netherlands, Liechtenstein, Belgium, Bulgaria, Estonia, Ireland, Croatia, Latvia, Cyprus, Czech Republic, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
➳ WORLDWIDE
USA & Canada: UPS Standard International, 2 – 8 days, € 55.00
Caribbean *1: UPS Standard International, 2 – 8 days, € 130.00
Asia *2: UPS Asia, € 60.00
Australia: UPS Overseas, € 60.00
Turkey: UPS Standard International, 2 – 8 days, € 55.00
Middle East *3: UPS Overseas, € 60.00
*1 CARIBBEAN: United States (Puerto Rico), Anguilla, Bahamas, Barbados, Bermuda, Dominican Republic, Jamaica, Martinique, Mexico
*2 ASIA: China, India, Japan, Singapore, Hongkong, Taiwan, Thailand
*3 MIDDLE EAST: Libya, South Africa, Bahrain, Israel, Qatar, Kuwait, Oman, Saudi Arabia, United Arab Emirates
International Deliveries
No additional taxes or customs duties are charged for items that are shipped within the European Union. The prices and shipping costs include VAT and are thus listed as gross prices.
Orders shipped outside the EU may be subject to import taxes and/or customs duties. These are based on the import regulations of the country of destination and are at the expense of the recipient. Please ask your local authorities for further information.
Please note that orders above 2.500 USD shipped to the United States require a formal customs clearance. Our carrier may contact you to retrieve your federal Tax ID or a social security number to complete the delivery to your doorstep.
Delivery times
We process and send orders during our main service hours, 9:00 am to 4:30 pm CET, from Monday to Friday. Kindly note that we do not operate on German public holidays.
Orders received before 13 pm usually ship the same day, but no later than the next business day. Within Munich we offer Same Day Delivery at €15.00.
Depending on the shipping method (standard or express) and the country of destination, the delivery time may vary. Up to 4 business days are usual within Europe.
Shipping insurance
All shipments sent by us are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received. We reserve the right to send partial deliveries if necessary. The shipping costs are only calculated once.
Tracking & missed delivery
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
If no one is available at delivery, the agent we will make a second delivery attempt the next business day and, in some cases, a third attempt. The shipment might be deposited with the carrier at their local pickup location for a few days for collection by you. You will be notified of this.
If delivery fails for reasons, you are held responsible for (e.g., because you cannot be found in person at your delivery address twice at normal delivery times or because you do not pick up the goods from the deliverer despite notification), you must bear the additional costs, in particular the costs of the shipment back to Mohrmann.
If an order is refused at delivery, you will not be refunded shipping costs. We strongly urge you to review your order prior to shipment.